Frequently Asked Questions
General
What kind of products do you offer?
We offer high-quality, problem-solving products designed to make daily life easier — all at affordable prices for customers across India.
Are your products available all over India?
Yes! We deliver to customers across all major cities, towns, and rural areas in India.
How can I contact customer support?
You can reach us anytime at Info@cindenova.com or call us on +91 8166750599 (Mon–Sat, 10 AM – 6 PM).
How do I know if my order was placed successfully?
After you place your order, you’ll receive a confirmation email or SMS with your order details and tracking link once it’s shipped.
Shipping & Delivery
How long does delivery take?
Orders are usually processed within 1–2 business days and delivered within 5–7 working days, depending on your location.
How can I track my order?
What should I do if my package is delayed?
If your order is delayed beyond the expected delivery date, please contact our support team — we’ll check with the courier and update you promptly.
Payment Related
Is Cash on Delivery (COD) available?
Yes, COD is available on most products. A small convenience fee may apply for COD orders in some locations.
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and popular wallets for secure transactions.
Is my payment information secure?
Absolutely! All online payments are processed through secure, encrypted gateways to ensure your data remains safe at all times.
How do I know if my order was placed successfully?
After you place your order, you’ll receive a confirmation email or SMS with your order details and tracking link once it’s shipped.